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NORCO – BUILDING BRAND PURPOSE

The Challenge

Norco is a 100% Australian farmer owned dairy co-operative; a unique proposition which drives the organisation to always put its farmers first. To coincide with an in-store, on-pack promotion raising funds for The Black Dog Institute, which delivered mental health resources to regional communities, Havas Red were tasked to devise a campaign which put a spotlight on farmer mental health – in order to improve the livelihoods of Australian farmers.

The Solution

We formed a strategic partnership with The National Farmers’ Federation and launched the inaugural National Farmer Wellbeing Report; an in-depth analysis of the mental health of Australia’s hard-working farmers across all farming sectors. And the findings were both saddening and confronting.

Led by Norco, the Report featured a series of recommendations to help address the issue, starting with efforts to help ensure farmers’ felt valued by the Australia public, through to calling on the state and federal governments for urgent funding and action to help combat the crisis.

Our strategic editorial plan featured a series of exclusives, which were followed by an official media launch on farm with corporate and industry representatives, mental health advocates and farmers – ensuring we humanised the data and report findings with real-life experiences, challenges and commentary.

The Results

Launch day started with a 6 minute feature on The Today Show and ended as the lead story on The Project. The Report was described by media as “A landmark report”, “The most in-depth research to date” and “The most extensive report into the mental health of farmers”. 1,200+ media clips; 15M + reach

Norco became the #1 branded milk in QLD for the first time ever

Donation of close to $90K for Black Dog Institue raised via sales of Norco

50% increase in Norco referrals to the Farmer-to-Farmer helpline and 60 new Norco farmers helped. Norco appointment of Mental Health Support Officer. Appointment of a second Lifeline Farmer to Farmer helpline

Industry Awards:

  • AMI Marketing Excellence Awards – PR campaign of the year
  • AMI Marketing Excellence Awards – Purpose-Led campaign of the year
  • Mumbrella CommsCon Awards – Winner, Media Relations
  • Mumbrella CommsCon Awards – Shortlist, Content Creation
  • PRIA Golden Target Awards – Thought Leadership, Bronze
  • PRIA Golden Target Awards – Media Relations, Shortlist
  • PR Asia Awards – Shortlist, Corporate Social Responsibility
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TERRYWHITE CHEMMART – COLLABORATIVE APPROACH TO CARE

The Challenge

TerryWhite Chemmart, one of Australia’s leading community pharmacy networks, engaged Havas Red to develop an impactful PR program to position the pharmacy network as a vaccination leader, and the first to market provider for influenza vaccinations.

The Solution

The flu vaccination is a yearly calendar event, but this year, we really wanted  to garner attention, and drive action around people protecting themselves from what can be a serious respiratory disease for our community.

At the time, the impact of multiple viruses – influenza, COVID-19 and RSV – was dominating news headlines in the Northern Hemisphere, trends which often indicate what we’ll experience locally. At the same time, a growing GP crisis was placing pressure on an already over-stretched GP system.

Our strategy sought to leverage the landscape and GP crisis, positioning pharmacy vaccination as a solution to the current healthcare problem, by supporting GP’s in freeing up waiting rooms for those in more need of acute or specialist GP care.

For added authority, we leveraged a trusted voice on the topic and partnered with Dr Nick Coatsworth, the nation’s most respected infectious disease expert, who – together with TerryWhite Chemmart’s Chief Pharmacist – called for a “collaborative approach to care”, with doctors and pharmacists working together to deliver key health services during winter.

To drive added news value, we coined the early onset of flu season as a ‘triple virus threat’ (combining COVID-19 and RSV). We launched with a live on-air vaccination administration with Dr Nick Coatsworth and Chief pharmacist Brenton Hart on the TODAY show (earned not paid), followed by TV and radio interviews, and quality online features that included human interest stories regarding personal flu experience.

The Results

Total audience reach of 5.04 million
236 pieces of media coverage. Story continued to generate coverage for 51 days (and still being syndicated in 2024 flu season)
30% YoY increase in flu bookings
3% increase in market share of community pharmacy vaccination

Awards

  • PRIA Golden Target Awards – Media Relations, Bronze
  • Mumbrella CommsCon – Media Relations, Shortlist
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NORCO – ADVOCATING FOR FLOOD RECOVERY

The Challenge

Red Havas was engaged by Norco, Australia’s oldest and largest dairy co-operative, to help them navigate the aftermath of the unprecedented Lismore floods, which saw their ice cream facility wiped out and hundreds of jobs at risk. As one of the region’s biggest employers, government funding was crucial to helping safeguard the future of the facility and in turn, employment for their workers which was crucial for the town’s economic recovery.

However, four months on from the floods, while there was ample talk of government support, there was little action and a looming deadline for Norco to make major business decisions. At the time, Norco was receiving a lot of media attention, when all Lismore businesses needed support. While we needed to drive action, Norco’s iconic position in the community, necessitated a broader focus on the whole business community, both to align with the co-operative values of Norco, and to limit risk associated with a continued focus solely on the needs of Norco.

The Solution

Supported by the local Mayor, we formed a coalition of major businesses calling on the governments for greater support for the entire region. We also used Norco’s deadline for major business decisions to set a timeframe on urgency of action.

We hosted a major press conference at an iconic Lismore location and implemented a strategic editorial plan which saw the story achieve widespread local, metro and national coverage – in addition to government funding which helped secure ongoing employment for Norco workers and in turn, support for the Northern Rivers region.

The Results

Initially, $17.7M which included: The NSW State Government announcing a $15M contribution to the Anchor Business Support Package and $2.7M in Federal Government funding for Norco enabling an additional 10 weeks employment for ice-cream factory employees. In total, $48.7M in total funding for Norco to support the rebuild of the ice cream facility

1 x prime time national TV appearance – 60 Minutes, 4 x breakfast television appearances spanning Today Show, 10 News Breakfast, ABC Breakfast and Sky News

590 pieces of media coverage. 10.6M audience reach

Industry Awards:

  • PRIA Golden Target Awards – Public Affairs & Advocacy – GOLD
  • PRIA Golden Target Awards – Crisis & Issues Management, GOLD
  • PR Asia Awards – Media Relations, Silver
  • PR Asia Awards – Public Affairs, Silver
  • PR Asia Awards – Reputation & Issues Management, Bronze
  • Mumbrella CommsCon – Media Relations, Highly Commended
  • Mumbrella CommsCon – Best Campaign on a Small Budget, Shortlist
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The Palau Pledge

The Challenge

The Republic of Palau is a breathtakingly beautiful small-island group in the Western Pacific. In the past three years, the country has seen a massive growth in tourist numbers. The rise now means almost 160,000 guests annually enter Palau, which has a comparative population of 20,000. The Palau Legacy Project, a tourism marketing body that works alongside the government to prevent environmental degradation through long-term sustainability projects, recognised that without urgent action, it would get to the point where it was too late to protect some of the most unique parts of the country, which are already very fragile and delicate.

The challenge was to find a healthy balance between encouraging tourism without compromising the local environment and Palau’s distinctive Micronesian culture.

Palau Pledge

The Solution

The strategic approach was to ensure that enforcement and encouragement is seen as being everyone’s job. We wanted to promote an active understanding of personal responsibility towards the environment and encourage sustainable actions, setting a strong example for visitors to Palau and locals.

We created a new entry visa process whereby all arriving visitors must now sign a pledge, The Palau Pledge, stamped in their passports, signing them up to be environmental stewards. This mandatory agreement, which is dedicated to the children of Palau, is a formal promise to act in an environmentally responsible way on the island. It is the first such immigration policy in the world and required working with the government, the tourist industry, airlines and citizens. The Pledge was issued in English; Chinese (Simplified); Chinese (Traditional); Japanese; and Korean, and used across a range of communications.

The Results

1.7 billion media impressions in four weeks with thousands of media items across 30+ countries
Hundreds of global influencers and well-known organisations and businesses have signed the Pledge
Over 2 million people will have signed the Pledge within its first 10 years
Over US$450k in donations to help protect Palau
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LAUNCHING THE WORLD’S BIGGEST BATTERY: NEOEN

The Challenge

Promote global renewable energy leader Neoen’s work with Tesla and the South Australian government to fight blackouts by delivering the world’s largest lithium-ion battery and help Neoen own the conversation around renewable energy in Australia.

The Solution

  • Create an aggressive media campaign to promote Neoen as the leader in Australia’s renewable energy movement
  • Bring the story to the media by providing unique video and photography content, behind-the-scenes footage and interviews (by phone and satellite) with spokespeople
  • Develop facts and features on the battery’s impact on the local community of Jamestown—where shops were opening for the first time in a decade—and work with local tourism bodies to pitch the town as a “destination”
  • Educate the broader public—whose support was critical, given that the project was taxpayer-funded—on the importance of renewable energy for the future of Australia

The Results

More than 12,000 pieces of coverage globally across print, online and broadcast that included Neoen
Wall-to-wall coverage that reached a potential audience of more than 1 billion
More than 50 interviews with Neoen spokespeople that syndicated through the coverage
Substantial interviews with Business Insider, The New York Times, The Wall Street Journal and BBC Worldwide
The establishment of Neoen as one of the leading renewable energy providers in Australia
The planning of a second Neoen/Tesla battery installation
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NBCF THE FINAL 9 PERCENT

The Challenge

The National Breast Cancer Foundation (NBCF) relentlessly strives to reach Zero Deaths from breast cancer in Australia – hoping to achieve this by 2030.

With $184M invested in research since 1994, NBCF has helped raised Australia’s five-year survival rate from 76% to 91%, but the job isn’t yet finished. 3,000+ Australian women still lose their life to breast cancer each year – making up part of the nine percent who don’t survive beyond five years from diagnosis.

When COVID hit in early 2020, NBCF fundraising suffered. NBCF’s regular fundraising streams were impacted, and lock down laws meant major in-person fundraising events were cancelled and NBCF pivoted to virtual fundraising.

As a 100% community-funded organization, NBCF had to show Australians that breast cancer research and outcomes could not continue without their attention and continued giving even through this difficult period.

The Solution

We invited all Australians to make an essential contribution to history in a dark time, by demonstrating why they should invest in our path to Zero by 2030. We asked – what if your favourite movies, athletes or jokes finished just before the last act, the trophy-winning shot or the punchline? You’d no doubt feel an immense sense of dissatisfaction and frustration, and you’d be right to! We wanted to capture this feeling and use it to our advantage, because nobody likes to see anything go unfinished, especially breast cancer.

To help Australians step up to the Zero goal by 2030 we devised a compelling platform – LET’S FINISH THIS – The Final 9 Percent.

To show Aussies how significant nine percent is when talking about stopping deaths from breast cancer, we lit up nine iconic Australian landmarks in NBCF’s iconic pink colour on 1st October, kicking off our media coverage.

NBCF even partnered with Click Frenzy to launch a Final Nine Percent sale, driving further coverage, conversations and donations.

From a Social perspective, NBCF’s nine-tile Instagram feature put the spotlight on nine people impacted by breast cancer, and why they are committed to reaching Zero Deaths from breast cancer by 2030, including women with breast cancer, researchers, fundraisers and staff.

The Results

543 pieces of coverage with a potential reach of 95,572,284
35% SOV during the busiest time of year for breast cancer organisations
99% of coverage includes two or more key messages
100% achieved brand dominance
41% of coverage included backlinks, driving audiences back to the website to donate
NBCF reached 2.5 million+ people through digital platform
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MILKYBAR WHIRL: THE MILKYBAR KID-ULT

The Challenge

MILKYBAR Whirl, a deliciously creamy MILKYBAR with a swirl​ of smooth milk chocolate, sought to broaden the brand’s appeal to an older audience with a​ young-at-heart spirit. Albeit, during a global pandemic.

During unpredictable times, our focus groups told us that they yearn for comfort, what is safe and happy, and most people’s happiness’ led them back to their childhood memories of their younger years.

The Solution

MILKYBAR is fondly remembered from Aussie’s childhoods. And what did they remember the most? The MILKYBAR Kid. The child hero that wore a cowboy outfit, rode a horse, and shared the delicious chocolate bars with the triumphant cry of ‘The MILKYBAR’s are on me’. A character people pretended to be, dressed up as and dreamt of being.

MILKYBAR Whirl has a balance of white and milk chocolate (akin to being both young and grown up), so our strategy was to use it to help consumers find playfulness in their day-to-day adult life. By inspiring them to unleash their inner child and by bringing them a sense of light relief, MILKYBAR Whirl was offering grown-ups a license to feel like a kid again.

And what better way of making them feel like a kid again then by allowing them to live out a childhood dream. We resurrected the iconic MILKYBAR Kid. But made it Adult. A MILKYBAR Kid-ult.

The Results

549 pieces of earned coverage across TV, radio, online and social with more than 100 million reach.
When measure against previous MILKYBAR NPD, MILKYBAR Whirl had a 72% uplift in household trial.
In key retailer Woolworths, MILKYBAR Whirl sales were doubled in the first six weeks following launch.
In household penetration, MILKYBAR Whirl achieved the six-month benchmark in just 16 weeks.
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BOOKING.COM AVO-CONDO

The Challenge

Create a PR idea and activation to position Booking.com as the ultimate destination for global travellers looking for unique accommodation offerings. ​

In doing so, showcase the diversity of Booking.com’s accommodation offerings and unique stays, as well as educate and create a sense of urgency to motivate travellers to book in a timely manner.​

The Solution

To create a timely moment for travellers to book unique accommodation on Booking.com, we created the world’s first avocado-shaped condo, the Avo-Condo, to celebrate National Avocado Day on July 31, 2019.​

Activated at Sydney’s Campbell Cove on Circular Quay, the Avo-Condo was complete with avocado-themed props and furnishings, all with a world-class view of the iconic Sydney Harbour Bridge and Opera House.​

The Avo-Condo was available to book for two nights – July 31 and August 1 – and two lucky consumer pairs were treated to a truly unique and quintessentially Australian overnight stay experience.​

The Results

441 pieces of coverage globally across print, online and TV, with a cumulative reach of 14 billion.
Achieved cut-through in global news and coverage in 25 markets by hi-jacking and spearheading a trend relevant across different cultures.
Secured two consumer stays within 30 minutes driven by earned media coverage.

Categories

Experiential

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BEN & JERRY’S AND 4 PINES NITRO BEER

The Challenge

Raise awareness of the ‘beer for good’ collaboration and its reason for being, establishing Ben & Jerry’s and 4Pines as planet-loving brands on a mission of securing clean, affordable, community-owned energy across Australia.

The Solution

  • PR | Drive talkability about Ben & Jerry’s and 4Pines’ mission through consumer and lifestyle media
  • Social Media | Drive awareness on social media through engaging and unique content
  • Experiential | Connect media and influencers with the brands through product trial

The Results

183 pieces of online media coverage
29 pieces of broadcast media coverage
Total audience reach of 61,400,000
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FUELING POWER WITH TASSAL SUPER SALMON

The Challenge

We sought out to elevate consumer awareness of the Tassal brand and the health benefits of eating salmon proteins regularly, whilst motivating consumers to purchase Tassal salmon more frequently as part of their family meal solutions. Additionally, we had to leverage Tassal’s annual partnership with the Big Bash League’s Hobart Hurricanes cricket team.

Tassal Salmon Super Powers

The Solution

We rebranded to ‘Tassal Super Salmon’, creating an active and informative dialogue with families through three tactical initiatives:

Tassal Super Salmon Ambassador 

We partnered with leading Aussie Nutritionist Susie Burrell to champion the ‘Super Salmon’ platform and reveal the official formula for creating the perfect healthy lifestyle with super salmon at the heart. Susie developed fun, factual tips and tricks, as well as recipes, to show consumers how salmon can form part of a balanced and healthy lifestyle.

Tassal Super Sundays

Along with the Hobart Hurricanes, we took Susie on tour and hosted fun and insightful events in Sydney, Melbourne and Adelaide for families, media and influencers. The events combined salmon education, cooking tips and demonstrations with the chance to apply ‘Super Salmon’ powers and get active playing gamed with some of Australia’s leading cricketing stars.

Tassal’s Superpower Meal Generator App

Taking this further, we created a one-stop shop where Aussie families can navigate through the meal planning minefield and be inspired by salmon recipes via a dedicated web, mobile-optimised application. Rather than searching by cuisine, we created a different type of platform which enables you to ‘search by superpower’. Kids can take advantage of the app with the aim to inspire them to get on board with healthy decision-making due to their desire to want superpowers.

The Results

192 pieces of traditional media coverage - 90% referencing Super Salmon and Super Power key messages
13,034,575 cumulative readers
450 attendees to Tassal Super Sundays events across three states

Categories

Public Relations

Content Creation

Media Relations

Influencer Relations

Event Management

Digital

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